Jeff Jarvis on Credibility - Dictionary of Arguments
I 144 (page numbers from the German edition)
Credibility/trust/social networks/control/Jarvis: If companies do not listen to their customers and treat them like idiots, they will not earn much respect. When they reveal themselves and listen to the customers, they become trustworthy. Companies should leave users in control. The less control companies like Google exercise, the more trustworthy they will become.
I 145 (page numbers from the German edition)
This is an antithesis to the way companies and institutions of the age before the Internet work._____________Explanation of symbols: Roman numerals indicate the source, arabic numerals indicate the page number. The corresponding books are indicated on the right hand side. ((s)…): Comment by the sender of the contribution. Translations: Dictionary of Arguments The note [Author1]Vs[Author2] or [Author]Vs[term] is an addition from the Dictionary of Arguments. If a German edition is specified, the page numbers refer to this edition.
What Would Google Do?: Reverse-Engineering the Fastest Growing Company in the History of the World New York 2011
Public Parts: How Sharing in the Digital Age Improves the Way We Work and Live New York 2011